Fundraising

Customer Service Training is vital to your business and keeping
Fundraising is a skill that is applicable across many sectors. Libraries, Non-profits, Recreation Facilities, Nature Centers, Camps and Kids Programs, Skateparks, Museums, Art Galleries and so much more... The proper training for all levels of your organization is vital. These workshop topics are designed for conferences with mixed audiences but can also be tailored for your team.

Session Titles:

• Who Has Time for Fundraising?
• Capital Campaign Readiness
• Making The Ask
• Boards Who Fundraise

Customer Service

Customer Service Training is vital to your business and keeping patrons/customers loyal to you. Providing exceptional customer service training to your staff and empowering them to lead in the workplace is vital. Customer Service training for all staff is very important.
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Customer Service is changing rapidly as the world changes around us and expectations of what service means are changing. Social media adds another dimension and its hard to keep everyone happy!

By supporting and training your staff, at all levels, you create an environment of trust and support that will help them ride the tides of changing customer service.

​Session Titles:

• Customer Service Excellence
• Dealing With Difficult Customers
• Customer Service Mapping
• Attitude Is Everything

Civility Training

​How we treat each other on a team is just as important as how we treat customers!

Before you focus on customer service training, invest in training your TEAM on civility in the workplace. When your team is trained and motivated, and civility standards are in place - the culture you present to your customers changes too! This is an important step!

​Session Titles:

• Civility in the Workplace
• The Civility Standard

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And more!